1. Items ordered will be shipped on receipt of payment, unless other arrangements have been made in advance, or if the item is being pre-ordered prior to publication in the case of a book, or prior to drop date in the case of a CD or other format. In-stock items will generally be shipped the same day if payment is received prior to 10:00 a.m., otherwise on the next business day. Items pre-ordered will be shipped immediately as they become available.
2. HST is added to orders shipped to New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, and Prince Edward Island. GST is added to orders shipped to other Canadian provinces and territories. These amounts are included in the total shown during checkout. Note that in Canada, the provincial sales tax portion of the HST is waived on book sales, so in effect, only GST applies to book sales in Canada.
3. Shipping method is selected by the customer from applicable services offered by Canada Post and United Parcel Service (UPS). Shipping cost is included in the total shown during checkout.
4. Returns: in the extremely unlikely event that a customer receives an item containing a manufacturing defect, the defective item will be exchanged for a good copy. Please contact us using the 'Contact Us' link at the bottom of this page com to determine whether a Return Merchandise Authorization (RMA) number is necessary. Refused, unclaimed or returned shipments are subject to a 20% restocking fee.